Picture of Blake

Experienced Help Desk Technician with a strong background in server infrastructure and adeptness in managing project deployments on both small and large scales. Proficient in diagnosing and resolving technical issues, ensuring seamless operations and optimized end-user performance.

Skilled in implementing and maintaining server systems, including hardware setup, software configuration, and troubleshooting, with a keen eye for identifying areas of improvement to enhance overall system efficiency.

Demonstrated ability to communicate complex technical concepts in a user-friendly manner, fostering productive relationships with clients and internal teams. Proven track record of successfully coordinating and executing diverse IT projects, meeting strict deadlines while adhering to budgetary constraints. A proactive problem-solver with a customer-centric approach committed to providing exceptional technical support and driving positive user experiences.


Computer Programmer Analyst

Canadore College - North Bay, Ontario

May 2013

Computer Systems Technology - Networking

Canadore College - North Bay, Ontario

May 2010

Professional Experience


Coordinator Help Desk & Systems Technican

2017 - 2023

  • Gained in-depth knowledge of various hardware and software systems, including operating systems, networking equipment, servers, virtualization and other IT infrastructure. Proficient in troubleshooting and resolving technical issues for end-users and internal systems.
  • Learned to communicate effectively with users, understand their technical problems, and provide clear and concise instructions or resolutions courteously and patiently.
  • Learned to analyze situations, identify root causes, and implement effective solutions.
  • Documented technical processes, solutions, and troubleshooting steps for staff and developed excellent documentation skills to create clear and accessible resources for future reference.
  • nvolved in handling sensitive information and adhering to strict security protocols and compliance requirements.
  • Training and mentored all new staff and summer students. Provided training on computer basics and advanced features.
  • Built analytical skills to assess trends, identify recurring issues, and propose optimization strategie

Splash Auto Detailing


2017 - 2018

  • Became proficient in various auto detailing techniques, including washing, waxing, polishing, interior cleaning, paint correction, and more. These tasks included using different tools, products, and equipment to achieve high-quality results.
  • Keen eye for detail to ensure that every vehicle is thoroughly cleaned and polished, both inside and out.
  • Coordinated multiple appointments and tasks while maintaining a high level of quality required effective time management skills.
  • Interacted with customers, understanding their preferences, and provided excellent customer service.
  • Communicated effectively with customers to understand their requirements, explain the detailing process, and address any concerns or questions.
  • Handled payments, managed transactions, and maintaining accurate financial records

King Putt


2010 - 2010

  • Interacting with visitors, providing excellent service, addressing concerns, and ensuring a positive experience for all customers.
  • Clear communication with visitors, colleagues, and supervisors to relay information about the course, rules, and any safety guidelines.
  • Handling various issues that may arise, such as resolving disputes, dealing with equipment malfunctions, or finding solutions to ensure smooth operations.
  • Experience in handling cash transactions and using a point-of-sale system.
  • Basic maintenance tasks like cleaning the course, maintaining the water wheel, ensuring the landscape is neat and tidy, and repairing minor damages.
  • Able to handle different situations and weather conditions, as mini putt courses are often outdoors and subject to changing circumstances.

Imperial Developments

Beta Tester

2008 - 2010

  • Test software thoroughly, identifying bugs, errors, and usability issues. Experienced with different testing methodologies and tools, which was essential for ensuring the quality of software.
  • Developed problem-solving skills; investigated, analyzed, and reported to developers on the results.
  • Observied the development and release processes of the software provided me with valuable insights into software development lifecycles, release cycles, and best practices.
  • Engaged with a diverse community, shared ideas, and collaborate constructively with others.

Northern Business Solutions


2007 - 2009

  • Installed and configured Windows Server operating systems to establish robust network environments for up to 20 client machines.
  • Set up and managed Active Directory, including creating user accounts, groups, and implementing Group Policy Objects for enhanced security and centralized management.
  • Configured Microsoft Exchange Server, enabling seamless email communication by establishing mailboxes, distribution lists, and implementing effective email security measures.
  • Designed and maintained the local area network (LAN), ensuring optimal network performance and connectivity through router, switch, and firewall configurations.
  • Diagnosed and resolved complex hardware and software issues, utilizing advanced troubleshooting skills to ensure uninterrupted system operation.
  • Implemented comprehensive security measures, including firewalls, antivirus solutions, and access controls, safeguarding sensitive data and ensuring compliance with industry standards.
  • Provided exceptional customer service by effectively communicating technical concepts to non-technical users and delivering timely and efficient technical support.
  • Prioritized tasks and managed multiple projects simultaneously, demonstrating excellent time management and organization skills.
  • Created and maintained detailed technical documentation, ensuring accurate records of system configurations, changes, and issue resolutions.
  • Actively pursued continuous learning opportunities to stay up-to-date with the latest IT advancements and technologies.